How can we help you ?

Scroll down to view answers to our most frequently asked questions.

How do I order my glasses at Bridges Eyewear?

  • You will first need to become a member by signing up on the “REGISTER” menu. Click the “LOG IN” button and switch to the “REGISTER” tab to create an account.
  • Choose your favorite frame and click the “ADD TO CART” button.
  • Select your prescription type, lens type, and lens material.
  • Upload your prescription image.
  • You can add your own prescription by:
    • Uploading the image or copy of the prescription.
    • Using a prescription that has previously been saved in your account.
  • Confirm your order by clicking the “ADD TO CART” button.
  • Click the “PROCEED TO CHECKOUT” button and fill the shipping details (receiver name, complete delivery address, phone number, and shipping options).
  • Click the “NEXT” button to choose the payment option.
  • Review your order to check whether the order details (eyewear model, quantity and price) are correct or not.
  • Click on the checkbox to accept our terms and conditions, and click the “PLACE ORDER” button.
  • You will be redirected to the payment page (powered by DOKU). Follow the instruction to complete the payment process.
  • After you finish your order, you will receive email notification on order confirmation via email.

What is the pupillary distance?
We need your pupillary distance (PD) when you order your glasses with prescription. PD is the distance in centimeters between your pupils. PD will ensure the prescription is centered correctly in your frames.

How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription.

Where can I check the status of my order?
You can check your order status on our website at Click the “ACCOUNT” button and go to the Orders menu. You could also contact our lovely customer service at +62 815-1399-8899 on business days (Monday – Friday, 8am – 5.00pm).

What are the payment methods?

We receive payment via:

  • VISA or Mastercard Credit Card
  • Bank Transfer
  • Virtual Account

IMPORTANT: If you choose bank transfer or virtual account as the payment method, please transfer your payment within 1×24 hours. If Bridges Eyewear does not receive payment within 1×24 hours, your order will automatically be cancelled.

Will I be asked to share information regarding credit card, bank account or password?
Bridges Eyewear NEVER asks to share any information details regarding credit card, bank account or password in any format.

Is there any shipping cost?
Shipping is free for order in Jakarta, Bogor, Depok, Tangerang and Bekasi area. If you are outside those areas, you will be charged a shipping fee according to the courier delivery rates.

When can I expect my order?
The processing time depends on the type of order, whether your order includes a prescription or whether your prescription is complete.

Order Type Estimated Delivery Time
Single vision glasses and sunwears 7-10 business days
Non-prescription glasses 5-7 business days
Non-prescription sunglasses 5 business days
Accessories 5 business days

Can I track my order?
You can check your order by inputting the Receipt Number here.

What is your return and exchange policy?
Please visit our Return and Exchange page for further details and information.

What type of lenses do you offer?
You could select your prescription type, lens type, and lens material that suits you.


No Upgrade
You will get your favourite frame with a demonstration lens (demo lens) installed with an unremovable Bridges logo on it. You could go to our stores anytime to install any prescription or clear lens to the frame.

By default, you will get tinted lens without power.

A stock (finished) lens that corrects vision for a single distance. Available in restricted power range only and are limited to frame sizes.

Single Vision
An uncut (finished) lens that specially surfaced to the correct thickness for the dimensions of the frame. Recommend for people who need stronger prescription, but want a thinner and lighter lens.

Lens that helps you to do close-up viewing, middle-distance viewing, and distance viewing without changing the glasses.

Lenses that can make it easier to read by magnifying the text on the page or device.


Basic lens with anti-reflective, water-repellent, scratch-resistant, dust-resistant, and anti-smudge coating.

Lens with special material that protects your eyes from the blue light produced by computer, mobile phone and TV screen radiation.

Light Responsive
Photochromic lenses designed to quickly adapt from clean indoor to slightly dark in the brightest sun. Protect the eyes from UV rays.

Lens to protect the eyes from damaging glare and UV rays. Can also be used by people with myopia who still want to look stylish.


High index 1.56
Basic option lens we offer, but still 15% thinner and stronger than standard lenses (1.5 index).

High index 1.59
The most durable and impact-resistant lens that is made from polycarbonate and comes with UV protection coating.

High index 1.6
Super-thin lenses as an excellent choice for people with stronger prescriptions.

High index 1.67
Lightweight and extremely-thin lenses for people with extra strong prescriptions. 30% thinner than standard lens with the same prescription.

How do I clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

How do I send a prescription?
After selecting your prescription type, lens type, and lens material, you can upload an image of your eyeglasses prescription to your order (snap a photo or upload the image from your computer). If you have uploaded your prescription, it will be saved in our database, thus you do not need to upload a prescription when you place another order, unless you have a new prescription.

We will also need your Pupillary Distance (PD)
Your PD is the distance in centimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:

  • Measure your PD yourself using our online tool.
  • Measure your PD at the nearest Bridges Eyewear stores.

How do I obtain a prescription?
You can get a free eye-exam at any Bridges Eyewear store.

Prescription for Eyeglasses
We don’t give any limitation to any prescription value whether it is spherical or cylinder.

Prescription for Sunglasses
We don’t give any limitation to any prescription value whether it is spherical or cylinder.

How do I know if a frame fits me?

  • Pupils should be near the center of the lens
  • Lenses should not extend past the side of your face
  • Eyebrows should not be inside the glasses
  • When you smile, your cheeks don’t push the frames up
  • Frames should not slide down your nose

How do I determine the width of the face with its eyeglasses?
Unlike shoe size or clothing size, determining a face size is not as simple as remembering one number. In addition. your face size helps you to pick the spectacle that you wanted.

  • Narrow: If you have a narrow face, look for frames in the 45mm – 51mm
  • Medium: If you have a medium face, look for frames in the 52mm – 53mm
  • Wide: If you have a wide face, look for frames in the 54mm – 59mm

Where can I find my frame’s measurements?
Bridges Eyewear frames have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.

See well, look good.

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